This policy outlines the deposit requirements for scheduling appointments at Montgomery Village Animal Hospital. The goal is to ensure commitment from pet owners, reduce the number of missed appointments, and maintain the hospital’s ability to provide timely care to all patients.
A deposit of $78 is required at the time of booking for all new clients booking general appointments, including routine check-ups, vaccinations, and non-emergency consultations.
A deposit of $500 (or the full amount of the estimate if it is less than $500) is required for all surgical procedures and specialty consultations.
*All deposits are applied to the final cost of your pet’s visit.
Deposit Refunds and Cancellations
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Cancellations Made by the Client:
- Deposits are refundable ONLY if the appointment is canceled at least 48 hours/2 days in advance.
- IF THE APPOINTMENT IS CANCELED WITHIN 48 HOURS/2DAYS OF THE SCHEDULED TIME, THE DEPOSIT WILL BE FORFEITED.
- THE DEPOSIT WILL BE FORFEITED IF THE CLIENT FAILS TO SHOW UP FOR THE SCHEDULED APPOINTMENT WITHOUT PRIOR NOTICE.
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Cancellations Made by the Hospital:
- If the hospital needs to cancel or reschedule an appointment, the deposit will be fully refunded or applied to the rescheduled appointment, based on the client’s preference.
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No-Show Policy:
- Repeated no-shows will result in the requirement of full payment of estimated consultation charges in advance for all future appointments.
Exceptions
In certain circumstances (e.g., severe weather, medical emergencies, etc.), exceptions to the deposit and refund policy may be made at the sole discretion of the hospital management.
I understand and agree to the appointment deposit policy.