APPOINTMENT DEPOSIT POLICY

Montgomery Village Animal Hospital Appointment Policy
Effective January 1st, 2025, a credit card or cash deposit will be required to confirm an appointment. Payment will not be processed until the time of service. All cancellations must be made in a timely manner, and insufficient notice of cancellation will result in a full appointment fee charge of $78.
The goal is to maintain the hospital’s ability to provide timely care to all patients, reduce the number of missed appointments, and ensure commitment from pet owners.
A deposit of $500 (or the full amount of the estimate if it is less than $500) is required for all surgical procedures and specialty consultations.
*All deposits are applied to the final cost of your pet’s visit.
Deposit Refunds and Cancellations
Cancellations Made by the Client:
    • Deposits are refundable ONLY if the appointment is canceled at least 48 hours/2 days in advance.
    • Deposits for same day or next day appointments will be NON-REFUNDABLE.
    • IF THE APPOINTMENT IS CANCELED WITHIN 48 HOURS/2 DAYS OF THE SCHEDULED TIME, THE DEPOSIT WILL BE FORFEITED.
    • THE DEPOSIT WILL BE FORFEITED IF THE CLIENT FAILS TO SHOW UP FOR THE SCHEDULED APPOINTMENT.
    • IF YOU ARRIVE MORE THAN 15 MINUTES AFTER YOUR APPOINTMENT IS SCHEDULED TO BEGIN, WE WILL ATTEMPT TO SEE YOU BUT YOU MAY HAVE TO WAIT UNTIL AFTER OTHER PATIENTS ARE SEEN. ALTERNATIVELY, YOU MAY BE ASKED TO RESCHEDULE YOUR APPOINTMENT. IF YOU NEED TO BE RESCHEDULED, YOU WILL BE CHARGED THE FULL APPOINTMENT FEE FOR THE MISSED APPOINTMENT.
Cancellations Made by the Hospital:
    • If the hospital needs to cancel or reschedule an appointment, the deposit will be fully refunded or applied to the rescheduled appointment, based on the client’s preference.
No-Show Policy:
    • Repeated no-shows will result in the requirement of a non-refundable full payment of estimated consultation charges in advance for all future appointments.
Exceptions
In certain circumstances (e.g., severe weather, medical emergencies, etc.), exceptions to the deposit and refund policy may be made at the sole discretion of the hospital management.